This acceptable use policy (AUP) governs your use of services provided by MapleDeploy. By using our services, you agree to comply with this policy. Violations may result in suspension or termination of your account.
This AUP is referenced by and incorporated into our Terms of Service. It applies to all MapleDeploy customers and to all activity on servers provisioned through our platform.
Prohibited content
You may not use MapleDeploy services to host, store, or distribute any of the following:
- Content that is illegal under Canadian federal or provincial law
- Child sexual abuse material (CSAM) or any content that exploits minors
- Content that promotes hatred or violence against identifiable groups as defined by the Canadian Criminal Code (s. 318(4)), including groups distinguished by colour, race, religion, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, or mental or physical disability
- Intellectual property you do not have the right to use, including pirated software, unlicensed media, or counterfeit goods
- Phishing pages, credential harvesting, or other fraudulent content
- Malware, ransomware, spyware, or other malicious software
- Defamatory content or illegal threats
Email and SMTP abuse
SMTP ports (25, 465, 587) are blocked by default on all MapleDeploy servers. If you need outbound email, contact us to request access. All email sent from MapleDeploy servers must comply with Canada's Anti-Spam Legislation (CASL), including express or implied consent requirements, sender identification, and a functional unsubscribe mechanism. The following additional restrictions apply:
- Sending unsolicited bulk email (spam) is strictly prohibited
- Bulk email (more than 1,000 messages per hour) is prohibited without prior written approval
- Use of purchased, harvested, or scraped email lists is prohibited
- Sending email that results in MapleDeploy infrastructure being listed on spam blocklists (SpamHaus, SpamCop, or similar) is grounds for immediate termination
- Falsifying email headers, disguising message origins, or altering sender information is prohibited
Abuse of unblocked SMTP access results in immediate termination with no refund.
Network abuse
You may not use MapleDeploy services to:
- Launch or participate in denial-of-service (DoS/DDoS) attacks
- Operate open mail relays, open proxies, or open recursive DNS resolvers
- Conduct port scanning, packet flooding, or network reconnaissance against systems you do not own
- Create artificial traffic or bandwidth consumption designed to disrupt services
- Engage in IP address spoofing or other packet manipulation
Servers that are repeatedly targeted by inbound DDoS attacks may be temporarily null-routed or suspended to protect platform stability. This is not an AUP violation by the customer. We will work with you to restore service after the attack subsides.
Security violations
The following activities are prohibited:
- Unauthorized access or attempted access to accounts, hosts, or networks you do not own or have permission to access
- Breaching or attempting to breach authentication or security measures
- Intercepting or monitoring data or traffic without authorization
- Distributing malware, viruses, or other malicious code
- Vulnerability scanning or penetration testing against systems you do not own (you may test your own Coolify instance and applications, provided your testing does not impact platform infrastructure or other customers)
Restricted activities
The following activities are not permitted on MapleDeploy infrastructure:
- Operating Tor exit nodes
- Operating public or anonymous proxy servers
- Operating open VPN servers accessible to the general public
- Running merchandise purchasing bots or other automated tools that violate vendor terms of service
- Illegal file sharing or hosting of unauthorized copyrighted material
- Export control violations or activities restricted under Canadian trade sanctions, including the Special Economic Measures Act (SEMA) and the Justice for Victims of Corrupt Foreign Officials Act. MapleDeploy reserves the right to refuse or terminate service to sanctioned persons or entities as required by law.
Cryptocurrency and blockchain workloads
Cryptocurrency and blockchain workloads of any kind are prohibited on MapleDeploy servers. This is not a supported use case. This includes proof-of-work mining, proof-of-stake validation, blockchain node operation, and similar activities.
Resource usage
Your server resources are dedicated to you, but sustained abuse of compute, disk I/O, or bandwidth that impacts platform stability may result in throttling or suspension. Bandwidth overages beyond your plan allowance are billed at the rate specified in your plan terms.
Enforcement
MapleDeploy reserves the right to take the following actions in response to AUP violations:
- Issue a warning and request remediation
- Suspend or restrict access to your server
- Terminate your account without prior notice for severe violations
- Cooperate with law enforcement where required by Canadian law
Accounts terminated for AUP violations are not eligible for refunds.
Your use of MapleDeploy services must also comply with our upstream infrastructure provider's terms of service. Violations of upstream provider policies that result in action against your server are your responsibility.
You are responsible for complying with PIPEDA and any applicable provincial privacy legislation (including Quebec's Law 25) for personal information you collect, store, or process on your MapleDeploy server. If you experience a data breach involving personal information stored on your server, you must notify MapleDeploy promptly at abuse@mapledeploy.ca in addition to fulfilling your own notification obligations.
Reporting violations
To report a violation of this policy, contact us at abuse@mapledeploy.ca. For detailed reporting instructions, including copyright claims, visit our abuse reporting page.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated to active customers via email at least 30 days before they take effect. If you do not agree with the changes, you may cancel your subscription before they become effective. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Effective February 20, 2026