All policies

Report abuse

MapleDeploy takes abuse, copyright infringement, and illegal activity seriously. If you believe a server hosted on our platform is being used for abusive purposes, please report it using the information below.

Contact us at abuse@mapledeploy.ca

How to submit a report

Send an email to abuse@mapledeploy.ca with the following information:

  • Your name and contact information
  • Description of the alleged abuse
  • URLs or IP addresses involved
  • Any supporting evidence (screenshots, logs, headers)
  • Date and time the abuse was observed

Copyright claims

MapleDeploy operates under Canada's notice-and-notice regime as set out in the Copyright Act (ss. 41.25-41.27). When we receive a compliant notice of claimed copyright infringement, we forward it to the relevant account holder and retain records as required by law (currently six months). Content removal for copyright matters is carried out pursuant to a court order or our terms of service, not solely based on a third-party notice.

To submit a copyright notice, email abuse@mapledeploy.ca. Under section 41.25(2) of the Copyright Act, your notice must include:

  • Your name and address
  • Identification of the copyrighted work
  • Identification of the allegedly infringing material and its location (URL or other identifier)
  • Your interest or right with respect to the copyright
  • The date and time of the alleged infringement

If you are a MapleDeploy customer who has received a forwarded copyright notice, you may wish to seek independent legal advice. MapleDeploy does not adjudicate copyright disputes between parties.

Note: MapleDeploy is a Canadian company. Copyright matters are handled under Canada's Copyright Act, not the US Digital Millennium Copyright Act (DMCA).

What happens after you report

  1. We aim to acknowledge receipt within 24 hours. Reports involving imminent harm, child sexual abuse material (CSAM), or active attacks are prioritized.
  2. We investigate the report and assess the claims
  3. If substantiated, we take appropriate action based on severity, which may include warnings, server suspension, or account termination. For copyright matters, content removal follows a court order or our terms of service.
  4. We notify you of the outcome where appropriate
  5. We may report illegal activity to the appropriate Canadian authorities

Child sexual abuse material (CSAM)

MapleDeploy has zero tolerance for CSAM. Any such material discovered on our platform is reported immediately to the Canadian Centre for Child Protection (Cybertip.ca) and relevant law enforcement.

Types of abuse we act on

  • Spam or phishing (for spam, you may also file a complaint with the CRTC under CASL)
  • Malware distribution
  • Copyright infringement
  • Illegal content
  • Attacks on third parties (DDoS, port scanning)
  • Unauthorized cryptocurrency mining

Law enforcement cooperation

MapleDeploy cooperates with Canadian law enforcement in accordance with applicable law, including production orders under the Criminal Code.

Privacy

Information provided in abuse reports may be shared with the reported party as necessary to resolve the complaint. We handle all personal information in accordance with PIPEDA.